Returns & Exchanges

At MOMAX Official Global Store, we stand behind the quality of our electronic accessories and offer a hassle-free 30-day return policy for items in their original condition. We strive to ensure your complete satisfaction with every innovative product you purchase from our official collection.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, ensuring all cables, manuals, and protective films are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided return label or ship the package via a trackable carrier to our global distribution center, keeping the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.